Privacy Policy

Introduction

Knaptix Ventures Private Limited ("Company," "We," "Us," or "Our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), use our services, or interact with us through other channels.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using this Site and our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Contact Information: When you fill out our contact form, request information, or contact us through WhatsApp, email, or other channels, we collect information such as:

• Full name
• Email address
• Phone number
• Company name and details
• Project description and requirements
• Any other information you voluntarily provide

Service Information: When you engage our services, we collect:

• Project specifications and requirements
• Technical documentation and code
• Financial and billing information
• Communication records and correspondence
• Timeline and milestone information

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website and exit pages
• Clicks, scrolls, and interactions with content
• Device identifiers and unique user IDs

1.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our Site
• Improve website functionality and user experience
• Deliver personalized content and advertisements
• Measure campaign effectiveness
• Prevent fraud and enhance security

Types of Cookies:

• Essential Cookies: Required for Site functionality (session management, security)
• Performance Cookies: Track Site usage for analytics and improvement
• Functional Cookies: Remember user preferences and settings
• Marketing Cookies: Used for targeted advertising and tracking

2. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our Services
• To process your requests and respond to inquiries
• To send transactional emails and service updates
• To provide customer support and troubleshoot issues
• To personalize your experience and deliver relevant content
• To monitor and analyze trends, usage, and activities
• To conduct marketing, promotional, and research activities
• To comply with legal obligations and enforce agreements
• To prevent fraud, abuse, and other malicious activities
• To develop new products, features, and services

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Cloud hosting and infrastructure providers
• Email and communication service providers
• Payment processors and financial institutions
• Analytics and tracking service providers
• Customer relationship management (CRM) platforms
• Marketing and advertising partners

All third-party service providers are contractually obligated to use your information only for the purposes specified and to maintain the confidentiality and security of your data.

3.2 Legal Requirements

We may disclose your information when legally required to do so, such as:

• In response to valid legal process, subpoenas, or court orders
• To comply with government and regulatory requests
• To enforce our Terms and Conditions and other agreements
• To protect against legal liability and fraud

3.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of substantially all of our assets, your information may be transferred as part of that transaction. We will provide notice before such transfer and any choices you may have regarding your information.

3.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing or when you direct us to do so.

4. Data Security

We implement comprehensive technical, administrative, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for data transmission
• Secure socket layer (SSL) certificates for HTTPS connections
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure backup and disaster recovery procedures
• Regular software updates and patch management

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You assume the risk of unauthorized use of your information.

5. Your Privacy Rights

5.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data and information about how we use it.

5.2 Right to Correction

You have the right to request that we correct inaccurate, incomplete, or outdated information about you.

5.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal and business requirements. We will honor your request unless we need to retain the information for legitimate business purposes or legal compliance.

5.4 Right to Data Portability

You have the right to request that we provide your personal information in a portable format that can be transferred to another organization.

5.5 Right to Opt-Out

You have the right to opt-out of receiving marketing communications, promotional emails, or targeted advertising. You can manage your preferences by clicking "unsubscribe" in email communications or contacting us directly.

5.6 Right to Restrict Processing

You have the right to request that we restrict how we process your personal information while we verify or correct it.

To exercise any of these rights, please contact us at knaptix@gmail.com or using the contact information provided below.

6. Cookies and Tracking Technologies

Most browsers allow you to refuse cookies and to alert you when cookies are being sent. However, refusing cookies may affect your ability to access certain parts of our Site or use certain features. You can typically manage cookies through your browser settings.

We also respect the "Do Not Track" (DNT) signals sent by your browser. If you have enabled DNT in your browser settings, we will honor this preference and limit our data collection accordingly.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

7. Third-Party Links

Our Site may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy applies only to information collected through our Site and Services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete such information and terminate the child's account.

If you believe we have collected information from a child under 13, please contact us immediately at knaptix@gmail.com.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

In general:

• Contact information is retained until you request deletion or for 3 years of inactivity
• Transaction and service data is retained for at least 5 years for accounting and legal purposes
• Analytics and tracking data is retained for up to 24 months
• Marketing preferences are retained until you opt-out

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different privacy laws. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different privacy regulations than your country of residence.

We implement appropriate safeguards, including Standard Contractual Clauses and other legitimate mechanisms, to ensure that your information is protected in accordance with this Privacy Policy when transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us: